FAQ

DATA RECOVERY

faq-1Data recovery is a highly technical, highly labour-intensive process That is used to restore lost files from a variety of digital storage Media and devices. the process is carried out in a controlled Environment using class 100 clean rooms and class 10 horizontal Flow clean benches to protect client media and all recovery Equipment from contamination.

Storage systems can fail in many different ways; however, the data Stored on them is not always completely lost. the specific technique Used to recover the information depends on the type of failure (file Corruption, virus attack, mechanical or electrical problem, or Human error). sometimes these problems occur in combination. Lapcare data recovery services has full-service lab facilities that Are prepared to address all failure modes using the industry’s most Advanced recovery technology and procedures.

The data recovery process is very complex and labor intensive. Successful data recovery requires an intimate understanding of all Of the technical details of modern data storage media, operating Systems and file systems. it requires a well-equipped, controlled Laboratory that is staffed with experienced, trained technicians. Without these resources, the chance of losing data or causing more Harm to the media climbs considerably.

DATA LOSS

faq-2There are many causes for data loss including electronic failure, Mechanical failure of the device, deleted files, formatted drives, Damage to the device, human error, power surges and software Viruses.

LOGICAL FAILURE

If the media has not been physically damaged and a file may have Been deleted, reformatted or contaminated with a virus, this is Logical failure. this normally happens when the hard drive get’s Corrupted by the operating system. in these situations, data Recovery is easier compared to physical problems as long as the data Is not overwritten by subsequent usage.

FIRMWARE FAILURE

Hard disk firmware is the software code that controls the hard Drive and it is embedded in the physical hard drive. if the firmware Of a hard disk becomes unreadable or corrupted the Computers cannot communicate with the drive.recovering data from Hard drives with firmware failure requires low level programming / manipulation of the hard drive,this requires advanced recovery Devices and techniques. it is not possible for a normal repair shop to Do this.

PHYSICAL FAILURE

faq-3When the media has been damaged or experiences electronic or Mechanical failure, it’s a physical failure, you may hear some Clicking noises / slipping noises or your drive is dead.fallen drives, Water or fire damage also can result in physical failure.data Recovery from a physical failure requires specific tools, well experienced Technicians as well as clean room. it’s like a brain Surgery, don’t try to do it yourself or with your friends with out Proper resources.

TO DO WHILE EXPERIENCE DATA LOSS

faq-4If your drive is making an unusual noise, it probably means that you Are experiencing a physical failure

In this case, it is important that you shut down your system Immediately and do not power it up again.

Assess the situation calmly. hasty attempts to fix the problem can Often result in further damage and data loss. some best practices
Include:

Stop writing to the media that is involved in data loss. note that Running most software writes new data to your drive and may Possibly overwrite the lost data you are seeking.

Eliminate the simplest possible causes, such as loose cables or bad Device drivers. write down all symptoms of failure and all recent Actions and events involving your computer.

If you determine physical damage to be the cause of your lost data, Avoid do-it-yourself solutions. do-it-yourself software makes use of The problem drive, potentially causing complete failure and Further data loss.

DONT’S WHILE EXPERIENCE DATA LOSS

faq-5To avoid further damage to your media and prevent extended Data loss:

Do not perform any operation on the storage device that Will cause physical damage to the device or the data on it.

Do not write to any of the files on the device or add additional Files.

Do not format the drive. and secure

Do not modify the partitions on the drive (using fdisk or any other Partitioning software).

Do not try to open the device to see what is wrong. hard drives are Particularly sensitive to contamination and should only be opened In a microscopically clean environment.if your drive is making Unusual noises or showing other obvious signs of distress, shut it Down immediately anddo not power it up again. before you forget Them, write down all symptoms of the failure and all recent actions And events involving your computer.

HOW TO PREVENT DATA LOSS

faq-6The best way to prevent data loss is to have a current backup on a Reliable medium. external usb hard drives are a convenient backup Solution for desktops and workstations. they are easy to install, Compatible with all modern desktop operating systems and Portable from one machine to another.newer desktop computers Are also frequently capable of using raid technology on sata hard Drives. raid is a feature that has been available for many years in Server operating systems with expensive disc controllers, but more Recently it has also been appearing on desktop machines. desktop Raid uses multiple sata hard drives to store multiple copies of the Same data.

In a business environment, large sata hard drives have found Acceptance as nearline storage. the sata 6gb/s protocol brings Performance that is comparable to serial attached scsi (sas) and Fibre channel, but at a lower cost.

CAN ALL LOST DATA BE RETRIEVED

There are occasions when damage to the data is permanent and a Complete recovery is not possible. however, it is rare that Absolutely no data is retrievable. using the latest recovery Services recovery equipment and procedures, our expert teams are Able to recover lost data successfully even in extreme conditions. Should we be unsuccessful in recovering the data you need due to Severe media damage, you will not be charged a recovery fee.

PACKING AND SHIPPING

faq-7It is extremely important that your hard drive be packaged Carefully to avoid any additional damage during shipment. enclose The drive in a clamshell container or an esd (electrostatic Discharge) bag. for external drives, send the drive in its enclosure Along with its cables and power supplies.if possible, send the drive in Its original manufacturer’s packaging, or pack the drive with solid Foam padding inside a sturdy corrugated cardboard box.

CONFIDENTIALITY

faq-8Confidentiality of your data is our top concern. your data is Completely protected from unauthorized access throughout the Entire process.

EVALUATION PROCESS AND TIME FRAME

Once we receive your media, our team of highly experienced Technicians will determine the extent of your media’s damage and Data loss. lapcare data recovery services will assess the amount of Work or parts necessary to get the drive working well enough to Read the data. lapcare data recovery services is committed to Getting your data back in the timeframe agreed for the recovery.

Turnaround times vary and depend on many factors, including:

The degree to which the data is fragmented or corrupt.
The degree of media damage and how long it takes to read
The entire drive to make a mirror image.

PAYMENT TERMS

Payment is due in full upon completion of your successful recovery, Prior to release of data (whether shipped or picked up), unless Special arrangements are agreed upon prior to the recovery Process.

Bank transfers

Customes can transfer money to our bank account once the
Recovery is completed and prior to the collection of the data.

Card payments

PICTURE-33We accept visa and mastercard credit cards and debit cards at our Office.

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